FAQs and Policies
- Can I order textbooks?
- Can I order videos/DVDs?
- Can I renew materials?
- What if I lose or damage an item?
- Why is my account blocked?
- Copyright restrictions
- What is interlibrary loan / document delivery?
- What does it cost me?
- What if I’m not from APU or UAA?
- How long does it take for material to arrive?
- How will I know when my items have arrived?
What is interlibrary loan / document delivery?
Do not use interlibrary loan for items in the library catalog. Instead, you may place a hold in the catalog to have it sent to your library for pick up.
Document Delivery is a service that allows you to order copies of articles held in the library's print collection of journals and newspapers. When you place an order for an article, we will find it in the print collection, scan it, and deliver it to you electronically.
Do not use document delivery for articles that are available in full-text in the library's online subscriptions. If you are having trouble retrieving a full-text article, please ask a librarian and they will help you get it.
What does it cost me?
Interlibrary loan and document delivery is free for current UAA and APU students, staff, and faculty. The exceptions are some items from foreign or specialty libraries. If there are any fees, we will let you know how much and get your permission before ordering.
What if I'm not from APU or UAA?
Individuals and companies outside of the university community may use the Consortium Library's fee-based research services to order materials from other libraries.
How long does it take for material to arrive?
- Scans of articles and book chapters generally take 2-7 days and are delivered to your account.
- Books arrive within 10 to 28 days because they are coming by postal mail.
- Unique items may take more time.
How will I know when my items have arrived?
You will receive an email when material is ready to view or pick up. Sometimes email notices are blocked by spam filters so it's a good idea to login to your account and monitor the status of your requests as well.
Can I order textbooks?
Unfortunately, no. Textbooks are very hard to obtain from other libraries because they are often non-circulating, in use, or on reserve. Check out a student's guide for finding textbooks for other alternatives.
Can I order videos/DVDs?
You may order up to 5 DVDs or videos per month.
Can I renew materials?
Some materials can be renewed it just depends on the policy of the owning library. Contact us with your name, telephone number, and the ILL# of the item and we will check with the owning library and get back to you.
If your item has a band on it that says "No Renewals", that means the owning library has already told us it will not renew.
What if I lose or damage an item?
Sometimes it happens. When it does, we charge the following:
- Lost Items: $75 or up to the value of the book.
- Damaged Items: Fees are assessed by the owning library.
If the damage is catastrophic and cannot be repaired, then we charge $75 or more for the replacement of the book. Due to the nature of book damage, fees are assessed on a case by case basis. We do not accept replacements for damaged or lost items.
Why is my account blocked?
Remember that ILL items belong to other libraries and we have an obligation to take care of them. If ILL items are more than 21 days overdue, your account will be blocked until they are returned. In addition, if we are unable to reach you with the contact information you have provided, your account will be blocked until we have verified or updated that information.
This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law. This may include, but is not limited to:
- Copying entire journals, supplements or texts.
- Copying requests that exceed 10% of a work.
- Posting received documents on Blackboard or other multi-user networks.