The Library Assessment Team has analyzed comments submitted on the 2014 LibQUAL survey. We have distributed comments to the appropriate library departments, who will have the opportunity to incorporate user feedback into their future plans.
We thought you might be interested in a numerical analysis of the nature of comments: positive, negative, or neutral. While conventional wisdom may indicate that respondents are more likely to submit negative comments than positive, we found that the majority of comments from our users are positive.
To understand the two spreadsheets that follow, look at the pairs of columns by color. For example, 92 of the comments submitted by UAA users about Circulation were positive, 53 were negative, and one was neutral.
Thanks for reading!
As we continue to analyze the results of last fall’s LibQUAL survey, we can see the top five priorities identified by UAA and APU survey respondents. Happily, there is some overlap between what users find most important (priorities) and what users think we do well (successes).
UAA and APU LibQUAL survey respondents were in pretty close agreement about what the Consortium Library does well. Take a look!
Thanks to everyone who took the LibQUAL Survey in November 2014. We appreciate your feedback, and the Consortium Library Assessment Team is analyzing your survey responses and comments.
Survey respondents were entered in a drawing for exciting prizes, and Dean Steve Rollins presented the prizes to all of our randomly selected winners.
Grand prize winner – APU student Sarah Cooley (iPad Air 2)
Prize winner – UAA student Michaela Phillips ($100 gift certificate to Varsity Sports Grill)
Prize winner – APU student Amber Peterson ($100 gift certificate to Varsity Sports Grill)
Thanks again to everyone who took the time to fill out our survey. The full results are posted on this site, and we will be sharing more analysis in the near future.