Improved Wifi in the Consortium Library

We have made some great changes to the wireless network in the library. “APU Wifi – Anchorage” is now available for APU users. Also, the UAA Wifi “UAA Wifi – Guest” is much faster than it was before. Both the APU and guest networks require a self registration process for first time users.
For a description of each network and how to connect to
them, go to the page: Computers, Laptops, Internet Access & Wireless

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New Resources!

What do all of the following resources have in common?

Oxford English Dictionary—not only theEnglish-language dictionary but also theauthority on its evolution over the last millennium—and great for Scrabble too!

American Antiquarian Society (AAS) Historical Periodicals Collection—a digital collection of American magazines, newspapers, and journals published 1684 – 1912that documents American life from the Colonial Era through the Civil War and Reconstruction. Subjects include the history of slavery, European views of the Americas, politics, religious issues, science, culture and the arts, health, women’s issues, industry and professions, education, advertising, and more. Contains illustrations, letters, excerpts of speeches.

The Anchorage Times—full-text content of local and regional news from 1970 – 1992. Gaps in coverage are being filled in over time, with the entire newspaper from 1915 – 1992 available eventually.

Now, add in additional E journal and E book titles from Masterfile and even more titles covering science and engineering.

You spoke, we listened! These are all new resources that we have added to our collection!

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LibQUAL+ Comment Analysis

In addition to the standard survey questions, LibQUAL+ includes a box for comments.  The Consortium Library Assessment Team has coded and analyzed the comments from the 2017 UAA and APU surveys.

Here are some highlights.

370 UAA users left a total of 637 comments.  The most frequent comments had to do with library hours, quiet spaces, building temperature, and food/drink/vending after hours.  Almost 10% of the comments expressed dissatisfaction with the library hours, and we were able to add more library hours during spring semester.

40 APU users left a total of 74 comments.  The most frequent comments from this group were about wifi and parking.  Not everyone is aware that since the last LibQUAL+ survey APU parking permits are now honored in the Consortium Library’s parking lots.  UAA provides public wifi that APU users can access in the library.

Overall, we received more positive than negative comments, and we received fewer negative comments about staff than in past surveys.  Many users named specific resources they would like to see reinstated when the budget allows.  You can read the 2017 LibQUAL+ comments here.

Watch this space for more information about changes at the library based on user comments.  We hear you!

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LibQUAL+ four year comparison

After conducting the LibQUAL+ Survey in November 2017, we have begun analyzing the results.  For the most part, our users are satisfied with the services we provide and with our library building, but satisfaction with our resources is declining.  This observation confirms our concern that budget reductions are causing our collection to suffer.

More details will be released in the weeks and months to come.  For now, we would like to share a few slides that demonstrate our users’ changing perceptions over the past nine years.

These radar charts show the aggregate results for the core survey questions.  Each axis represents one question. Please see the LibQUAL site for further explanation about reading these charts.

Essentially, Green is considered very favorable, blue is good, yellow is adequate, while red is unsatisfactory.

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Why Take the LibQUAL+ Survey? … Because we Listen.

Here are some of the changes we’ve made at the Consortium Library based on your feedback to previous LibQUAL+ Surveys:

Opened entrance on north side of the Library  

Extended study room reservation times

 

 

 

 

 

 

 

Built more study rooms for groups and individuals

 

 

 

 

 

 

 

Laptops for overnight checkout

 

 

 

 

 

Opened Late Night Study Facility for the UAA & APU community

 

 

 

 

 

 

Added vending machine with office supplies

 

 

 

 

 

 

 

 

 

 

 

Increased number and types of seats in the Library

 

 

 

 

 

 

 

 

Added electrical outlets and USB charging stations

 

 

 

 

 

 

 

Library Parking for APU

 

 

 

 

 

 

 

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Journey Mapping Revisited

Journey mapping plots a process or service to produce a visual representation of a library transaction, from the point at which the student accesses a service to its final resolution.  The Consortium Library Assessment Team completed a Journey Mapping exercise in 2016, analyzing twelve journeys or service scenarios in the library.

In Spring 2017, we organized a follow-up journey mapping exercise.  Three scenarios that many students found difficult to complete in our first round were re-examined.  The team recruited students on social media and by posting flyers on UAA and APU campuses, and four volunteers completed each of the three follow-up journeys.

The three scenarios we analyzed were:

  • Find one journal article
  • Check out a DVD
  • Find a Library course guide

After the first round of journey mapping, we made changes in the library that could affect the completion of each of these journeys.  Refworks (the citation management tool used in Scenario 1) has settled into one version.  During our first round of journey mapping, Refworks was transitioning to Flow and back to Refworks, and currently, the product has settled into one version.  We also moved the Media Room last summer, so the steps followed in Scenario 2 now entail going to a different Media Room and a new Circulation Desk.  Scenario 3 is affected by a change to our website.  We consolidated different types of guides (topic, course, and how-to) into one link in the Research section.  We were hopeful that a link to Guides would be less puzzling to users than the previous three links to different types of guides.

Please follow the links below to view our full report and the graphical mapped journeys.

Journey Mapping Report-2017

Find One Journal Article, April 2017

Check Out a DVD, April 2017

Find a Library Course Guide, April 2017

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Journey Mapping

dvd

The Library Assessment Team recently conducted a Journey Mapping exercise.  This project — based on the work of librarians at University of Montana — was designed to enhance the student experience of using the library by assessing our services from their point of view.  Journey Mapping is a methodology that analyzes the point at which a student comes into contact with a library service to understand how the services are being used and if they are benefitting students.

Journey mapping and service blueprinting have been used in medicine and business for many years as a model for analyzing customer pathways to identify difficulties in service provision, and the model is making its way into higher education.  This report serves as a basis for a new way of looking at the academic experience; one that reimagines educational offerings and services from the student’s point of view. Further, it partners with students to learn about and eliminate student pain points.

scenario

Journey mapping plots a process or service to produce a visual representation of a library transaction — from the point at which the student accesses a service to its final resolution. Service scenarios are identified, and maps are produced that reflect the journey from the student’s point of view. The map is then used to develop an “ideal” journey and to explore changes that would improve the service experience.

Follow the links to read our full report, and view the twelve journeys we analyzed during this pilot project.  We will continue to use this methodology to assess library services and improve the student experience of using the Consortium Library.

JourneyMappingReport-CL

Reserve a group study room

Library Course Guide

Chat Query

Find 3 Articles

Locate Book

Charge Device

Locate Article

Quiet Study Area

Check out DVD

Reserve

Laptop

Scan

 

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New Library Hours

Good news! The library will be increasing its hours for the Spring semester. We appreciate all the feedback we’ve received regarding hours, and we hope that this adjustment will better serve your study needs.

hours

Beginning January 17th, the library hours will be:

Monday – Thursday: 7:30 AM to 11:00 PM ****
Friday: 7:30 AM to 8:00 PM
Saturday: 10:00 AM to 8:00 PM
Sunday: 10:00 AM to 11:00 PM****

**** After 8 PM entry will be through Card Swipe only to UAA/APU students, staff and faculty.

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