The UAA/APU Consortium Library conducted the national LibQUAL+™ user survey in 2008. We responded to the input you gave us in that survey by making careful modifications to our services, collections, web pages, and facilities. The changes and actions outlined below are some of the direct results of your survey responses, feedback, and comments.
Library space
✓ Added 100 more seats to make it easier to find a good place to study
✓ Rearranged furniture to create separate quiet zones and group work spaces
✓ Added 4 new group study rooms
✓ Set up displays to highlight new collections and materials
✓ Added new directional signs and maps to help students navigate the collections and study spaces
✓ Enhanced the APU presence in the library with a new APU-oriented library brochure and APU art and historical exhibits
✓ Are in ongoing discussions with UAA funders about opening the North entrance
There are 100 more places to sit and study now
Library services
✓ Based on your requests, started staying open till 2 am during final exams so students have a place to study
✓ Started staying open later on Saturday in 2010-11; in 2011-12 will start staying open till 1 am Sunday-Thursday
✓ Started a new document delivery service that delivers copies of print journal articles electronically to faculty and students
✓ Set up a new system so APU students can pick up their holds on the APU campus without having to come down the hill
✓ Sponsored an all-day customer service training session for library staff
✓ APU started a late-night shuttle service between the library and the APU campus to address safety concerns
Staying open till 2 am during finals provides groups and individuals with a great place to study
Library web pages
✓ Purchased leading edge software that pulls previously scattered electronic and print materials into a single search.
Called Quicksearch, this is currently offered as a beta product on the library home page
✓ Purchased new electronic journal software to improve access to electronic materials
✓ Improved the ILL web request experience by overhauling the software
✓ Made improvements to the main library web site
Quicksearch brings it all together in one place
Library collections
✓ Conducted a number of focus groups with faculty and graduate students to determine their information needs, and
purchased many of the requested items, including journal packages, ebooks, CD’s, and DVD’s. What it wasn’t feasible
to purchase has gone on the library’s master wish list
✓ Improved the overall size and quality of the collection through a combination of budget increases and special grants