Writing and Math Tutoring in the Library

Are you looking for some help with Writing or Math.  Good news, the Library has a partnership with the Learning Commons Writing Center and Math Labs to provide tutors during evenings and weekends.

Hours in the Library:

Writing Tutors available in Rm 110:  Mon – Thurs,  6-9pm and Sat – Sun 12-5pm

Math Tutors available on the 3rd Floor of the Library between Rm 309 and 307:  Sat – Sun,  2-8pm

UNTIL NOVEMBER 5, 2017. After November 5th, all math tutoring will be available in SMH 108.

Additional tutoring services are available in the Learning Commons and online via Live Homework Help

Have a great semester!

Need a textbook?

Fall semester is almost upon us and if you are looking to acquire textbooks for your classes, remember that the library does not purchase textbooks. Luckily, there are some alternatives for you to consider:

1) Stop by the circulation desk to see if the book has been put on reserve by your professor for your class. Make sure you provide the people at the desk the instructor last name and the title of the book. Or you can check yourself by going to Course Reserves and looking for the course by instructor name, course ID or title.

2) Rent the textbook through the UAA Campus Bookstore or purchase a used copy.

For additional options: check out our Textbook guide .

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Journey Mapping Revisited

Journey mapping plots a process or service to produce a visual representation of a library transaction, from the point at which the student accesses a service to its final resolution.  The Consortium Library Assessment Team completed a Journey Mapping exercise in 2016, analyzing twelve journeys or service scenarios in the library.

In Spring 2017, we organized a follow-up journey mapping exercise.  Three scenarios that many students found difficult to complete in our first round were re-examined.  The team recruited students on social media and by posting flyers on UAA and APU campuses, and four volunteers completed each of the three follow-up journeys.

The three scenarios we analyzed were:

  • Find one journal article
  • Check out a DVD
  • Find a Library course guide

After the first round of journey mapping, we made changes in the library that could affect the completion of each of these journeys.  Refworks (the citation management tool used in Scenario 1) has settled into one version.  During our first round of journey mapping, Refworks was transitioning to Flow and back to Refworks, and currently, the product has settled into one version.  We also moved the Media Room last summer, so the steps followed in Scenario 2 now entail going to a different Media Room and a new Circulation Desk.  Scenario 3 is affected by a change to our website.  We consolidated different types of guides (topic, course, and how-to) into one link in the Research section.  We were hopeful that a link to Guides would be less puzzling to users than the previous three links to different types of guides.

Please follow the links below to view our full report and the graphical mapped journeys.

Journey Mapping Report-2017

Find One Journal Article, April 2017

Check Out a DVD, April 2017

Find a Library Course Guide, April 2017

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Journey Mapping

dvd

The Library Assessment Team recently conducted a Journey Mapping exercise.  This project — based on the work of librarians at University of Montana — was designed to enhance the student experience of using the library by assessing our services from their point of view.  Journey Mapping is a methodology that analyzes the point at which a student comes into contact with a library service to understand how the services are being used and if they are benefitting students.

Journey mapping and service blueprinting have been used in medicine and business for many years as a model for analyzing customer pathways to identify difficulties in service provision, and the model is making its way into higher education.  This report serves as a basis for a new way of looking at the academic experience; one that reimagines educational offerings and services from the student’s point of view. Further, it partners with students to learn about and eliminate student pain points.

scenario

Journey mapping plots a process or service to produce a visual representation of a library transaction — from the point at which the student accesses a service to its final resolution. Service scenarios are identified, and maps are produced that reflect the journey from the student’s point of view. The map is then used to develop an “ideal” journey and to explore changes that would improve the service experience.

Follow the links to read our full report, and view the twelve journeys we analyzed during this pilot project.  We will continue to use this methodology to assess library services and improve the student experience of using the Consortium Library.

JourneyMappingReport-CL

Reserve a group study room

Library Course Guide

Chat Query

Find 3 Articles

Locate Book

Charge Device

Locate Article

Quiet Study Area

Check out DVD

Reserve

Laptop

Scan

 

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Rules of Thumb

I have a few simple rules of thumb and arcane tricks that can make use of the library and its resources both more pleasant and more effective. I’ll cover three of them today.

The first truly is a rule of thumb. When you look at the small white label on a book that shows the call number (the spine label), it will often have a prefix to indicate a physical location in the library. For instance, if it says REF, then the physical home for the book will be in the Reference Collection near the Reference Desk, while ALASKA means the book will be in the Alaskana Collection on the second floor. If you only see the call number itself without a prefix, then that book belongs in the General Collection. That’s all fine, but what if you find a book you really like in the Reference Collection, for example, and you’d like to find similar books that you could check out?  Place your thumb over the part of the spine label that says REF and make note of the call number underneath it. Go find that call number in the General Collection, and while you probably won’t find the exact same book (it’s too expensive for us to purchase multiple copies), you will find other books on the same and similar subjects. It’s an easy way to find an interesting area to browse without having to stop at a computer and use the catalog.

Another rule to keep in mind is 15 minutes tops. If you come to the library and are having trouble finding what you need or where it’s located, or a database just isn’t working for you, then come see us at the Reference Desk after spending 15 minutes tops. As simple as we try to make the library, it’s still a very complex place. We understand the organization of the library and of information, we know how the databases work, and we have a lot of experience in answering research questions and addressing other concerns. In fact, the real reason for having a reference librarian at the Reference Desk is not to clear printer jams, but to interpret the library to you and to help you find the information you need. I once had a student come to the Reference Desk who was vibrating half a foot off the floor from sheer stress. She had been searching for something for three hours without success, and she finally came to me. She never deserved to have that much frustration, but at the same time, her accumulated frustration made it all the more difficult for me to help her. So honestly, 15 minutes tops — after that, please come and talk to us, and we’ll do our best to connect you with what you need and get things straightened out.

Last is what I call the passive-aggressive nature of publishers, because they did something really wonderful and then never told anyone how to use it. Many books have gilt lettering on the spines, which quite often makes the titles and authors of the books as illegible as if they had been printed with invisible ink. This happens most frequently on the bottom shelves, which can be especially frustrating since it’s so much harder to get near the floor to get a good look at them; add bifocals for Those Of A Certain Age and it’s a recipe for disaster. Well. I happened to discover one day that if you take a scrap of white paper and hold it against the book spine just below the gilt lettering, the light reflected from the white paper will make the gilt lettering glow; it’s literally revelatory! Not only can you actually see what the darned book is, you no longer need a three-year-old to help you with the bottom shelves. You can use the palm of your hand for this, too, but it won’t reflect light quite as well as paper does. A great set to try it out on is the National Cyclopaedia of American Biography at REF E176 .N27, a set of green books that occupies two bottom shelves near the Reference reshelving cart. Give it a try; this one trick alone, simple as it is, can make your library life so much easier!

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Tax Forms and Tax Help

Tax forms have arrived at the library! You’ll find them just across from the Main Circulation Desk. We have the following forms and instructions:

1040EZ

1040A

1040

Need help with your taxes? Visit one of the many free tax preparation sites in Anchorage before April 18 to have your federal income taxes prepared and filed for free by one of AARP Foundation Tax-Aide’s IRS-certified volunteers. Consult the calendar below for more information.

AARP Tax-Aide

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